Job Title: Technical Service Manager

City: Buenos Aires-Argentina

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities
- Investigate and identify customers’ technical needs and develop a technical service plan in cooperation with Sales and Account Management, according to the Customer Service Level Agreements.
- Organize and conduct trials of current or new customer products in dairy factories using our ingredients.
- Investigate (or support the investigation of), resolve, and document customer technical complaints.
- Interpret data and trends related to technical service issues and provide recommendations for improvement.
- Supervise laboratory activities related to technical service.

You Bring
- Educational level: Bachelor’s or master’s degree in Dairy Science or Dairy Technology.




- Minimum of 5 years of experience in similar positions, with a focus on the dairy industry.
- English and Spanish: advanced level.
- Availability to travel within LATAM and to other countries in Europe.

We Bring
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- A culture that prioritizes safety and well-being, both physically and mentally.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A versátil work environment that empowers people to take accountability for their work and own the outcome.
- A firm belief that working together with our customers is the key to achieving great things.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.

How to apply

Equal opportunities commitment

dsm-firm

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