Job Title: Intake Specialist
- Job Type: Long-term, full-time contractor
- Workplace: Remote

We are seeking a detail-oriented Case Manager to oversee client cases from intake through resolution. This role requires strong communication, organization, and problem-solving skills to ensure each case is handled efficiently and with care. You will act as the main point of contact for clients, coordinating with internal teams and ensuring a smooth, timely process.

Responsibilities:
- Manage a caseload of clients, ensuring timely follow-ups and resolution
- Collect, review, and maintain accurate case documentation
- Coordinate with internal departments to move cases forward efficiently
- Monitor case progress and proactively identify and resolve issues
- Ensure compliance with company policies and procedures




- Provide regular updates to clients and stakeholders
- Maintain high levels of professionalism and empathy in all interactions

Requirements:
- 2+ years of experience in case management, customer support, or a similar role
- Strong English communication skills (written and verbal)
- Excellent organizational and multitasking abilities
- High attention to detail and problem-solving skills
- Ability to handle sensitive information with confidentiality
- Comfortable working in a fast-paced, remote environment

Benefits
- Access to a $200K+ perk marketplace with discounts on 150+ general services.
- Option to withdraw up to 50% of approved earnings before payday.

📌 Case Manager (Buenos Aires)
🏢 HireHawk
📍 Buenos Aires