JOB DESCRIPTION
Agency Securities Finance - Operational Service Delivery Associate

At JPMorganChase, you will have the opportunity to be part of an exceptional development journey while supporting our customers’ needs.

Buenos Aires is one of JPMorganChase’s key strategic hubs, with over 4,000 employees supporting areas such as Operations, Technology, Finance, Credit Risk, Human Resources, and Legal, among others, providing value‑added services, products, and solutions to clients across multiple countries worldwide.

JPMorganChase’s Agency Securities Finance (ASF) business involves the transfer of securities from lenders to borrowers who are obligated to return those securities on demand or at the end of an agreed term. ASF serves as an investment overlay strategy that enhances the intrinsic value of securities portfolios by generating income and reducing expenses within an acceptable level of risk.

As an Operational Service Delivery Associate, you will represent JPMorganChase’s Agency Securities Finance service delivery to clients,



acting as the primary point of contact for day‑to‑day questions, concerns, and requests.

Responsibilities:
- Proactively monitor and maintain operational service levels for clients.
- Manage incoming and outgoing client queries across the end‑to‑end Agency Securities Finance function.
- Drive escalation of client service‑delivery issues to all relevant internal JPMorganChase stakeholders to ensure focus and timely resolution.
- Leverage available data to provide meaningful analysis to clients, highlighting opportunities to improve their operating model.
- Train clients on self‑service portals and provide education on the reporting suite.
- Partner with Relationship Management teams to deliver client service reviews and due‑diligence workshops.
- Build and maintain a strong network of internal stakeholders across the business to help clients navigate the firm.
- Own the change‑management agenda for client requests related to product an

📌 Agency Securities Finance Associate (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires