Based in Williamsburg, VA, DataXstream stands as a proud and dedicated SAP partner with over two decades of experience. We are relentlessly focused on innovating, rebuilding, and perfecting the most robust and user-friendly Order Management software available for the SAP ecosystem. As we continue to grow our impact and our team, we're seeking passionate individuals to join us in shaping the future of enterprise solutions.

IT Support Specialist (Tier 1)

We are looking for a motivated and detail-oriented IT Support Specialist to join our team in Buenos Aires. This entry-level position will serve as the first point of contact for IT support requests — primarily from internal employees, with occasional client-facing support — ensuring timely and effective resolution of technical issues across macOS, iOS, and Windows devices, as well as our Microsoft 365 environment. Additionally, the role will handle onboarding and offboarding tasks, including enrolling, configuring, deploying, collecting, and returning devices. The role will also monitor our automated alerting pipeline,



ensuring alerts are tracked in Jira and followed up on accordingly. If you're passionate about technology, problem-solving, and providing excellent customer service, we want to hear from you

Main Duties and Responsibilities
- Primary Support
- Act as the first point of contact for IT support requests, primarily from internal employees with occasional client-facing requests, submitted via the Jira ticketing system.
- Troubleshooting
- Provide technical support for macOS, iOS, and Windows devices, diagnosing and resolving software, hardware, and network-related issues.
- Troubleshoot VPN connectivity and access issues using Pritunl.
- Device Management
- Use Mobile Device Management (MDM) platforms (e.g., Addigy, Jamf, Microsoft Intune) and Apple Business Manager to manage macOS, iOS, and Windows devices. Our device fleet remains
predominantly Apple-based.
- Onboarding & Offboarding Support
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📌 IT Support Specialist (Buenos Aires)
🏢 DataXstream
📍 Buenos Aires