Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

Under the general direction of the Technical Assistance Center Manager, the TAC Agent I will focus on providing friendly, professional customer service, while problem solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat support channels.

Work Shift: Wednesday to Sunday, 6:00am - 2:00pm ART

Essential Duties and Responsibilities
- Provide excellent client support via phone, email, and chat in both English and German as needed.
- Ability to manage multiple high visibility customer issues,



some of which may be escalated with urgency and properly escalate unresolved issues to appropriate technology teams.
- Troubleshoot application and data issues and handle individual tickets with an eye to standardizing processes, gathering, and sharing knowledge, creating support templates and workflows that can easily be replicated and scaled.
- Become sufficiently familiar with Teladoc Health HHS applications to be able to triage escalated tickets (severity/business impact) and know where to direct them for diagnosis and resolution. Communicate meaningful resolutions to clients providing both short term and long-term solutions.
- Accurately document and update tickets in the CRM tool (Salesforce) within the customers’ Service Level Agreement (SLA) while maintaining quick closure rates with higher customer satisfaction scores.
- Maintain communication with the customers on the status of all open tickets. All responses will be professional, complete, well form

📌 Technical Assistance Agent (Argentina)
🏢 Teladoc Health
📍 Argentina