Description

We're seeking a customer-focused Intake Coordinator to join our Client Services team. This is an exciting opportunity for someone who enjoys helping people, building relationships and delivering exceptional service in a fast-paced environment.

As the first point of contact for clients, families, carers and referral partners, you'll play a vital role in connecting people with the information, services and support they need.

About the role

Reporting to the Manager, Intake & Referrals, you will be responsible for managing enquiries and referrals received via phone, email, web and referral portals. You will gather information, identify client needs, assess eligibility, coordinate referrals and schedule assessments, ensuring each person receives a positive and supportive experience from their very first interaction with Care Connect.

This role requires a warm, professional communicator who can build rapport quickly, manage multiple priorities and provide person-centred support to a diverse range of stakeholders.

Key responsibilities




- Act as the first point of contact for clients, families, carers and referring agencies.
- Respond to enquiries via phone, email, web and referral portals.
- Gather client information and identify needs and preferences.
- Conduct initial screening, eligibility checks and risk assessments.
- Provide accurate information about Care Connect services and available options.
- Coordinate internal and external referrals to ensure timely service access.
- Schedule client assessments and Care Plan meetings.
- Maintain accurate client records and database information.
- Monitor waiting lists and support service delivery reporting.
- Deliver against operational KPIs and service standards.
- Build positive relationships with clients, stakeholders and referral partners.
- Contribute to continuous improvement initiatives and quality outcomes.

Why join Care Connect?

Care Connect is one of Australia's leading not-for-profit home care spe

📌 Intake Coordinator (Bella Vista)
🏢 ConnectU
📍 Bella Vista