Subject-matter expert and Level-3 support for the CBMS and CFADS server and application systems in the Operations Centre. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes.

Key responsibilities
Provide advanced diagnostics at system, application and infrastructure level for the system.
Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures and predictive monitoring for the system.
Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the Change Advisory Board for changes to the system.




Maintain the CBMS/CFADS servers and applications; monitor health and interfaces; apply patches under change control.

Requirements
Qualifications & certifications
Server and application administration; relevant application/product training for CBMS/CFADS.
ITIL Foundation.
Experience: 5 or more years hands-on with the specific system in a comparable environment.

Competencies
Deep product knowledge.
Diagnostic and root-cause skill.
OEM liaison.
Documentation and mentoring.

Key performance indicators
Advanced-incident resolution within SLA.
RCA delivered within timeline.
Repeat-incident reduction.
Certification currency.

📌 CBMS & CFADS Server / Application Engineer (Salta)
🏢 Madre Integrated Engineering
📍 Salta