Subject-matter expert and Level-3 support for the passenger-processing and biometric systems — common-use (CUTE) check-in and gates, self bag-drop and self-boarding, kiosks, flight-information displays and biometric Fast Pass. Owns the deep technical health of the system, resolves what
Level-2 cannot, and drives out root causes.

Key responsibilities
Provide advanced diagnostics at system, application and infrastructure level for the system.
Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures and predictive monitoring for the system.
Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the Change Advisory Board for changes to the system.




Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers, printers, scanners and gate components.

Requirements
Qualifications & certifications
Manufacturer training/certification on SITA / NEC / IDEMIA / Thales passenger-processing and biometric products; common-use (CUTE) experience.
ITIL Foundation.
Experience: 5 or more years hands-on with the specific system in a comparable environment.

Competencies
Deep product knowledge.
Diagnostic and root-cause skill.
OEM liaison.
Documentation and mentoring.
Key performance indicators
Advanced-incident resolution within SLA.
RCA delivered within timeline.
Repeat-incident reduction.
Certification currency.
Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-authorised devices only.

📌 Passenger Processing (Salta)
🏢 Madre Integrated Engineering
📍 Salta