SOVOS

AI & Support Optimization Analyst

Client Support·Full-Time·Argentina

Build Your Future With Us

The digitization of tax compliance is fundamentally changing integral commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.





Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building the future of customer support by combining AI innovation with human expertise. As an AI Support & Optimization Analyst, you'll play a critical role in implementing, monitoring, and scaling the AI technologies that help us deliver exceptional support to thousands of customers worldwide. You'll ensure our AI tools perform at their best, identify new automation opportunities, and help us handle growing support volume without sacrificing quality.

More Specifically, You Will

Monitor and optimize AI-powered customer support systems including chatbots, automated ticketing, and intelligent routing to ensure they function effectively and scale with demand.
Analyze AI sy

📌 AI & Support Optimization Analyst (San Miguel de Tucumán)
🏢 Sovos Latinoamérica
📍 San Miguel de Tucumán