Account Manager (On-site, Núñez, Buenos Aires)
Menaia is a field service management platform for home service businesses in the US: insulation, HVAC, roofing, plumbing and electrical. Our customers are owners running crews in the field. You will be the person who gets them live, keeps them running and makes sure they get value out of the product.
What you will do
Own onboarding for new accounts: kickoff call, account setup, data migration, training, go-live plan and follow-up
Be the main point of contact for your accounts. Answer fast, solve problems, escalate to product when needed and close the loop
Configure and maintain the CRM: pipelines, stages, fields, automations, reporting
Build and maintain email automations and sequences for onboarding, adoption and re-engagement
Run calendars and scheduling for onboarding sessions, check-ins and reviews
Communicate new releases and feature updates to customers and drive adoption
Track account health and flag risk before it becomes churn

What we need from you
Demonstrated experience building and running SaaS onboarding plans. Not theory,



vigente accounts you took from signed to live
Hands-on CRM management. Tell us which CRM and what you built inside it
Hands-on email automation experience
Solid calendar and scheduling discipline
High level English, written and spoken. Every call, email and internal conversation is in English with US customers and teammates
Clear, calm communication under pressure. Our customers are business owners with crews waiting on them

Nice to have
Experience with GoHighLevel
Experience with US service businesses, trades or contractors
Comfort building simple documentation and training material

The details
Monday to Friday. Four days on-site at our office in Núñez, Buenos Aires, and Fridays remote
Hours between 9:00 and 18:00
Salary in USD

How to apply
Apply here or email [email protected]. In two or three lines, tell us about one SaaS account you onboarded from start to go-live: what you set u

📌 Administrador de cuenta (Buenos Aires)
🏢 Menaia
📍 Buenos Aires