Manage the Quality & Service Management Plan and quality-assurance program.
Audit SOP compliance, CMDB accuracy and preventive-maintenance performance.
Review major-incident root-cause analyses and ensure reporting aligns with ITSM records.
Monitor IT service-management processes including incidents, problems, changes and configuration.
Drive continual service improvement initiatives.
Monitor and report quality KPIs.
Support ISO certification activities and client audits.
Manage quality documentation and service audit readiness.

Requirements
Degree/Diploma in Engineering, IT or Quality.
ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification.
ITIL Expert certification.
Quality-management background.
Minimum 8 years of experience in service quality/service management, including auditing.
Strong analytical, auditing and process-management skills.
Knowledge of ITSM, CMDB and continual service improvement.
Must meet airport HSE, cybersecurity and security requirements.

📌 Quality Manager (Salta)
🏢 Madre Integrated Engineering
📍 Salta