JOB DESCRIPTION

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

As a member of the team, main responsibilities will include:
- Providing excellent customer service to all incoming client queries
- Working with Front Office to enable clients to deal electronically
- Help maintain our onboarding queues to meet SLAs determined by the business
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Function Specific Skills:
- Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
- Able to understand complex system processes and experience of working with vendor systems a plus..
- Knowledge of Products Covered (Foreign Exchange, Commodities,) is a plus.
- Ability to communicate clearly with internal stakeholders, as well as clients.
- Ability to manage critical system issues and navigate through successful resolution.




- Good analytical skills, due diligent and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our general workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion,

📌 Foreign Exchange E-trading Client Services (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires