Schedule: Full-time, Mon-Fri

Reports to: Owner/CEO

Direct reports: Authorization & Operations Lead (AOL), Compliance/Hours Reporting & Payroll (CHRP), Growth/Physician Coordination & Intake (GPCI), Operations Associate(s)

Role Summary
- Own people, compliance, growth, and outcomes across Intake, Operations, and Hours Reporting. Drive census growth, audit-readiness, and healthy finances while upholding SLB’s culture.

Key Responsibilities
- People & Culture
- Lead, coach, and performance-manage AOL, CHRP, GPCI, and Operations Associate(s).
- Hire/Fire authority for RNs and LPNs (recruit → credential approval → offer → onboarding → performance → separation).
- Run weekly 1:1s, role scorecards, training/cross-training; uphold company values.

Compliance Management
- Enforce QA gates: Cleared to Work before scheduling; QA-passed documents before hours reporting.
- Oversee renewal calendar (30/60/90), monthly mini-audits (client & staff files), and corrective actions.
- Approve packet completeness criteria for DMA-6/80, POT/DVN, RN documentation.

Customer & Partner Relationships




- Resolve family escalations (>48h) and execute retention “saves.”
- Maintain key hospital/physician/referral relationships; support GPCI scripts and playbooks.

Leads, Intake & Growth Oversight
- Ensure speed-to-lead, RN assessment show rate, and clean handoff to Operations.
- Review weekly pipeline with GPCI; tune targeting and messaging.

Day-to-Day Operations
- Run the operating cadence (daily stand-up; reporting window; renewal sweep; mini-audit).
- Approve scheduling standards, PRN/OT use, and go-live decisions with AOL.

Financials & KPIs
- Own weekly hours forecast; approve staffing plans; ensure timely hours reporting and accurate payroll with CHRP.
- Maintain a single KPI dashboard; assign and track corrective actions.
- KPIs the GM Owns/Reviews Weekly
- Fill rate ≥ 95% of authorized hours
- Timesheet signatures ≥ 98% by cutoff
- Reporting timeliness ≤ 3 business days; Acceptance ≥

📌 General Manager (Buenos Aires)
🏢 SLB HEALTHCARE
📍 Buenos Aires