About Us:
Proofpoint is a global leader in human

How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

About Us:
Proofpoint is a integral leader in human

The Role

Your day to day
- Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
- Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
- Create and send out alerts and other customer communications as necessary
- Publish Knowledge Base articles for internal and customer use
- Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
- Act as an SME for select technical skills,



making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way
- Lead by example technically, professionally, and in dedication What you bring to the team
- Familiar with Microsoft Exchange and SMTP messaging architecture
- Familiar with Microsoft Windows, Active Directory, and Internet Information Server (IIS)
- Experience in Powershell and command line scripting an asset
- Excellent written and verbal customer-facing communication skills

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
- Why Proofpoint?

At Proofpoint, we be

📌 Product Support Engineer (Córdoba)
🏢 Proofpoint
📍 Córdoba