Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing general Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

Effectively manage company communication channels, including live chat, emails, and phone calls
Identify and assess customers' needs to ensure a high level of satisfaction
Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal




Provide timely and accurate support to clients within the specified time frame
Maintain and update CRM records with all customer interactions and actions taken
Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
Work independently as well as collaboratively in a team environment
Adhere to standard operating procedures and company policies at all times

Requirements

Proven experience in a customer support or client service role
Previous experience or background in Forex trading or the financial markets is a strong advantage
Excellent command of English and Portugese native both spoken and written
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Strong phone communication skills with active listening abilities
Ability to work under pressure and meet tig

📌 Customer Support Officer (Argentina)
🏢 CXM
📍 Argentina