We are hiring a Virtual Patient Concierge & Care Coordinator for a boutique private practice in the aesthetics, functional medicine, and sexual health industry. This is a Full-Time remote role for a Virginia, USA-based client.

The role is focused on delivering high-touch patient support, managing scheduling and EMR workflows, coordinating patient communications, and ensuring a seamless concierge-style experience from inquiry through appointment completion. The idóneo candidate is proactive, discreet, empathetic and confident discussing intimate health topics.

Key Responsibilities

Serve as the first point of contact for calls, texts, emails, and portal messages, providing concierge-level patient support and service education
Schedule, confirm, reschedule, and manage appointments, including accurate intake, consents, and documentation
Use Symplast (EMR/CRM) to manage patient records, bookings, communications, and workflows
Ensure correct provider assignment so charts and portal messages route appropriately
Manage provider calendars, appointment availability, and scheduling workflows




Set reminders and track labs, follow-ups, treatments, and other patient requirements
Prepare daily schedules and next-day readiness, including confirmations and pre-visit instructions
Follow up with patients regarding scheduling, forms, labs, follow-ups, and outstanding requirements
Triage post-procedure and urgent messages, escalating to the clinical team per protocol
Maintain accurate EMR/CRM documentation of patient interactions, appointments, and follow-ups
Maintain strict HIPAA compliance, patient confidentiality, NDA, and security protocols
Deliver a high-touch, discreet, and professional experience when handling sensitive health topics
Contribute to SOPs and the practice knowledge base to improve efficiency and consistency
Collaborate with the founder and clinical team on workflow and patient-service improvements

Required Qualifications

2+ years of experience in patient coordina

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