About the Role

We’re looking for a Guest Relations Specialist to join our growing short-term rental team and help deliver an exceptional experience to guests from the moment they book until after they check out.
You’ll be the primary point of contact for guests, handling day-to-day communication, special requests, complaints, and stay-related issues while working closely with our property management, housekeeping, and maintenance teams.
If you’re a strong communicator who enjoys hospitality, problem-solving, and creating memorable guest experiences, we’d love to hear from you.

Key Responsibilities

Manage guest communication across Airbnb, Booking.com, VRBO, email, and messaging platforms.
Respond quickly and professionally to pre-booking, pre-arrival, in-stay, and post-stay inquiries.
Coordinate check-ins, check-outs, early check-in/late checkout requests, and special guest arrangements.
Handle guest complaints and urgent issues with professionalism, empathy, and sound judgment.
Troubleshoot common property and guest issues and coordinate with cleaners, maintenance teams,



and local vendors.
Monitor upcoming reservations and proactively communicate important arrival information.
Follow up on maintenance, cleaning, and guest requests until they are fully resolved.
Maintain accurate guest notes and communication records within the PMS/CRM.
Help protect and improve guest satisfaction, reviews, ratings, and overall property performance.
Identify recurring guest issues and recommend improvements to processes and guest communications.
Assist with updating guest messaging templates, FAQs, house rules, and SOPs.
Escalate serious incidents, refunds, disputes, or operational issues when necessary.

Requirements

1+ year of experience in guest relations, hospitality, customer service, or short-term rental/property management.
Previous experience working with Airbnb, Booking.com, VRBO, Guesty, Hostaway, Hospitable, Hostfully, or similar platforms is highly preferred.
Excellen

📌 Guest Relations Specialist (Argentina)
🏢 CS Outsource
📍 Argentina