Who we are?

SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:
- Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions;
- Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues;




- Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults;
- Log, prioritize, and escalate incidents according to established incident management procedures;
- Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms;
- Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets;
- Maintain a strong understanding of client solutions while meeting established KPIs.

What you need to succeed in this role:
- Excellent English skills (at least C1 for written and verbal communication);
- Proven Technical Support experience;:
- Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus);
- Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-te

📌 Fluent English, Systems Technician) Technical Support Consultant (Mendoza)
🏢 SupportYourApp
📍 Mendoza