Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. General brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.

What will I be doing?:
- Promote a “customer first” environment at all times.



Whatever it takes build fun and welcoming client relationships.
- Provide top-quality service complying with the SLA's defined, helping to ensure customer satisfaction and strengthening customer relationships.
- Handle customer interactions with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or nontechnical language in a non-condescending manner.
- Be organized, detail-oriented, take initiative and follow up independently.
- Acquire excellent product knowledge, to guarantee the quality of service provided to customers.
- Push yourself and the team by recognizing and suggesting areas of improvement.
- Interact and work together with the different areas of the company.

What skills do I need?:
- Students of Bachelor’s degree in Administration, Industrial Engineering, Communication, etc.
- Passion for cu

📌 Customer Success Associate (Buenos Aires)
🏢 Dlocal
📍 Buenos Aires