Sales Agent:
Job Summary:
We are seeking a Proactive Sales Agent with 1 to 3 years of experience in customer service, phone support, and/or sales environments.

The Sales Agent will be responsible for a combination of operational excellence, strategic account management, and superior customer interaction:
I. Organization:
- Daily Planning & Goal Alignment: Proactively review and organize the daily calendar at the start of each shift to plan activities, calls, and internal meetings, ensuring alignment with daily and weekly sales objectives.
- Process and Workflow Mastery: Effectively implement and adhere to processes, workflows, and guidelines to ensure regulatory compliance and optimize operational performance.

II. Communication:
- Active Listening and Needs Identification: Employ active listening and reading comprehension skills to promptly identify the key aspects of customer inquiries and underlying business needs.
- Adaptive Communication: Paraphrase during interactions, adapting language and narrative tone to each customer (verbally and written),



ensuring assertive communication and control over the call flow.
- Expertise Sharing: Provide professional customer support by sharing relevant expertise and using effective examples to guide customers toward recommended solutions and product adoption.
- Non-Verbal Communication: Maintain a professional and empathetic tone of voice and positive posture (even during phone interactions) toward customers and teammates at all times.

III. Account Management Strategy and Prioritization:
- Strategic Prioritization and Segmentation: Utilize portfolio prioritization tools (e.g., based on spending/potential) to effectively segment accounts and focus outreach efforts on the most valuable customers. Be mindful of regional needs and time zones for targeted market coverage.
- Optimized Product Pitching: Implement an effective product sequencing strategy, ensuring products and solutions are pitched in the most impactful order tailo

📌 Sales Representative (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires