About Canals:
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 70-person team (~45 in engineering), located across North and South America.

The Role:
We’re launching a new product and hiring a Technical Support Lead to build and scale the support function for our new offering. You’ll define workflows, shape customer communication standards, and lead a small team of Support Agents while collaborating with Engineering, Product, and Customer Success.

This is a hands-on role where you’ll balance leadership with execution — mentoring your team, troubleshooting complex issues, and building scalable processes to maintain our 1-minute average first response time. You’ll work across our multi-product ecosystem, supporting both SaaS and mobile experiences, and help ensure smooth integrations as we expand into new product lines.



If you love building structure from scratch, guiding others, and partnering across teams to make new technology successful, this is your chance to have an outsized impact.

What You’ll Do:
- Build and lead the technical support function for a new product line — from first customers to scale.
- Manage and mentor a small team of Technical Support Agents, ensuring quality, consistency, and responsiveness.
- Partner with Engineering and Product to triage, reproduce, and resolve complex technical issues across SaaS and mobile products.
- Establish and refine SLAs, escalation paths, and operational workflows that scale with growth.
- Monitor and report on key support KPIs, maintaining our 1-minute first response time.
- Document internal processes, build knowledge bases, and streamline communication between teams.
- Serve as the escalation point for technically advanced or high-priority issues.

What You'll Bring:
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📌 Technical Support Lead (Buenos Aires)
🏢 Canals
📍 Buenos Aires