About Canals:
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 70-person team (~45 in engineering), located across North and South America.

The Role:
We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post-launch.

This is a highly cross-functional role — part technical problem-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go-to product expert for our internal teams. If you love APIs, databases, and the challenge of helping non-technical users unlock powerful tools,



this role is for you.

What You’ll Do:
- Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.
- Investigate and resolve integration and data issues using APIs, SQL, and platform logs.
- Collaborate closely with Engineering to debug, escalate, and document technical issues.
- Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.
- Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

What You'll Bring:
- Strong understanding of APIs and how they work
- Comfortable with SQL and basic database configurations
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Experience in a customer-facing technical or implementation role
- Highly organized and collaborative

📌 Solutions Engineer (Buenos Aires)
🏢 Canals
📍 Buenos Aires