The Position:
The Senior Principal System Analyst (Salesforce & ITSM) is responsible for the end‑to‑end stewardship of patient‑facing IT systems, with a strong emphasis on Salesforce administration, operational stability, and IT Service Management (ITSM). This role ensures that General Patient Services platforms—including CRM, case management, and other patient‑engagement systems—are secure, compliant, scalable, and aligned with BI’s IT architecture and patient‑centric technology strategy. As the designated System Lead, the incumbent is accountable for planning, implementing, sustaining, and optimizing the systems under their ownership in accordance with BI’s System Lead responsibilities.

Tasks and responsibilities:
1. Salesforce Platform Administration & Enhancements:
- Serve as primary Salesforce System Administratorfor Global Patient Services (Health Cloud, Service Cloud, Experience Cloud).
- Perform user administration, access management, permission sets, flows, validation rules, configuration, and data quality maintenance.
- Manage release cycles, sandbox strategy,



regression testing, deployments, and coordination with external implementation partners.
- Ensure adherence to BI’s security, privacy, and compliance framework, including platform auditability and use of Shield features.

2. IT Service Management & Operational Stability:
- Lead all ITSM processes, including incident, problem, change management and release management following BI service standards.
- Ensure operational readiness, uptime, platform health monitoring, and SLA adherence.
- Drive “shift‑left” improvements and partner with L2/L3 teams to optimize response and reduce backlog.
- Maintain dashboards, KPIs, and operational reporting for leadership and system stakeholders.

3. System Ownership & Lifecycle Management:
- Act as the Providing Organization System Lead, accountable for planning, budgeting, compliance, and maintenance of assigned patient systems.
- Maintain system documentation (SOPs,

📌 IT Senior Salesforce Administrator (Buenos Aires)
🏢 BI AH Argentina
📍 Buenos Aires