The Senior Customer Service Supervisor - Frontline will manage daily customer service functions performed by exempt level associate supervisors and a large non-exempt group of Customer Service Representatives. This position ensures all team members complete training and achieve daily and monthly objectives in accordance with the policies and procedures established in the Customer Service Quality Management System.

What’s in it For You:
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:
- Supervises, coordinates and assigns workload to achieve service level agreements
- Works with associate supervisors to ensure all new associates are trained; performance is monitored,



and guidance is provided on performance improvement
- Provides ongoing performance feedback to team members to coach for success
- Prepares and administers annual performance appraisals and IDP’s
- Leads change initiatives
- Recommends procedural changes and actively seeks to improve Customer Service Quality Management System with the goal of improving current practices and procedures
- Manages and/or participates in Lean Six Sigma projects and other special projects as assigned
- Works with field sales, divisional management, warehouses, vendors, and carriers to resolve order or delivery issues or requirements
- Utilizes employee recognition techniques
- Involved in handling sensitive HR issues
- Works closely with Work Force Management to optimize staffing
- Interviews potential team members and is involved in hiring decisions

Minimum Qualifications
- Bachelor's degree required
- 4 years Customer Service experience and successfu

📌 Senior Customer Service Supervisor (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires