We are Hiring: Client Onboarding with Client Facing Expertise

Monday - Friday 8:00 AM - 5:00 PM (Mountain Time)

Role Overview

In this role, you will own the end‑to‑end onboarding process, ensuring customers quickly realize value from the platform. You will work closely with internal teams and external stakeholders, guiding both technical and non‑technical users through implementation, training, and optimization.

This is a highly visible, client‑facing role with direct impact on customer satisfaction, adoption, and retention.

Key Responsibilities

Client Onboarding & Implementation
- Lead onboarding engagements for new customers, including kickoff calls, pilots, and implementation projects.
- Guide customers and IT teams through platform setup, configuration, and best‑practice usage.
- Ensure a smooth and structured handoff from Sales to Customer Success.

Process Ownership & Optimization
- Own and continuously improve the onboarding process, ensuring key milestones and success criteria are met.
- Document onboarding workflows, implementation steps, and best practices.




- Support re‑onboarding initiatives, upgrades, and custom onboarding scenarios.

Client & Partner Enablement
- Train customers and partners on how to effectively use and adopt the platform.
- Enable partners to independently onboard future customers.
- Support partner‑led implementations and platform migrations.

Cross‑Functional Collaboration
- Work closely with Sales, Product, Engineering, and Customer Success teams.
- Act as the primary point of contact for customers during the onboarding phase.
- Track onboarding progress, manage risks, and escalate issues when necessary.

Customer Success & Adoption
- Proactively engage with customers to drive adoption and long‑term success.
- Identify opportunities to improve workflows and optimize platform usage.
- Contribute directly to customer satisfaction, retention, and expansion.

Required Skills & Experience
- 2+ years of experience in SaaS roles suc

📌 Client Onboarding with Client Facing Expertise (Argentina)
🏢 Solvo Global
📍 Argentina