Greifis a integral leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greifpackages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034214 CS Support Assistant (Open)
Key Responsibilities
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
- Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
- Collects and enters orders for new or additional products or services.
- Supports inside and outside sales.
- Updates and maintains files, including data entry.
- Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
- Trains new Customer Service Coordinators.Performs other duties as assigned.
Education and Experience
Typically possesses a high school diploma and 2-4 years of experience.
Knowledge and Skills
- Demonstrated skills in verbal and written communications.
- Solid knowledge of product.
- Proficient computer skills with the ability to learn new software.
- Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
- Good organization and data entry skills.
- Good attention to detail.
- Self starter that can work with mínimal supervision.
At Greif, we believe that our colleagues are t
📌 Cs Support Assistant (Campana)
🏢 Greif
📍 Campana