Overview:
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As the leader of Technical Support, you will be spearheading operations, coaching, recruiting and strategic initiatives for your regional team of highly technical and experienced Support Advocates.

Your team will provide advanced technical support to Medallia’s frontline support team as well as customers, solve complex technical challenges, and lead strategic continuous improvement initiatives across our global Support organization.





You will be responsible for ensuring the team maintains exceptional operational standards with regards to achieving business goals and being the de facto owner of unblocking technical customer escalations.

You will also be a primary liaison between Technical Support and other cross-functional leadership (especially, R&D;) for any critical technical support needs for our customers.

Responsibilities:
- Build the Technical Support function in the region by attracting and hiring top talent to deliver first-class experts support across our global customer base and exceed our customer's expectations
- Develop world-class support processes that delight our customers. Monitor team performance and successfully implement continuous improvement initiatives
- Collaborate effectively with the other global support regions to create a highly efficient and scalable general expert support organization
- Facilitate resolving complex technical issues, help build a comprehensi

📌 Technical Support, Product Expert (Buenos Aires)
🏢 Medallia
📍 Buenos Aires