Location: Remote - (LATAM / Philippines preferred)

Salary Range: 2000 to 2500 USD/month + performance incentives (spiffs)

Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM (CST) (during training); shifts may include weekends after ramp-up

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:
About the Company:
Sagan represents a fast-growing home services company operating in a high demand, fast paced environment. The team is performance driven, metrics focused and committed to operational efficiency and rapid customer response times.

Position Overview:
Key Responsibilities:
- Handle high volumes of inbound and outbound calls daily.
- Book service appointments efficiently using ServiceTitan.
- Gather only essential information needed to schedule calls (2-5 minute call time target).
- Follow call scripts while identifying opportunities for improvement.
- Respond to missed calls and follow up on leads from multiple channels (e.g., Yelp, Angi).
- Make 100-200 outbound calls daily for promotions or follow-ups.




- Accurately document all call details and notes in the CRM.
- Route messages and customer requests to the appropriate team members.
- Adapt quickly to schedule changes and business needs.

Qualifications:
- Fluent, clear English with mínimal accent (non-negotiable).
- Proven experience in high volume call handling, sales, or call booking roles.
- Strong ability to control conversations and drive quick outcomes.
- Comfortable working in a fast paced, metrics driven environment.
- Tech-savvy, with ability to learn ServiceTitan quickly.
- Reliable internet connection and ability to work on camera during training.
- Open to feedback and continuous performance improvement.

Nice-to-Haves:
- Previous experience with ServiceTitan or similar CRM systems.
- Experience in home services or field service industries.
- Background in outbound sales or appointment setting.

Work Location: Remote

📌 Call Booker (Buenos Aires)
🏢 Sagan
📍 Buenos Aires