The Customer Service Agent manages intake calls and requests for on-demand and scheduled language services for our high-profile clients. This role focuses on delivering an exceptional client experience by consistently providing clear, efficient, and helpful support to callers.

Responsibilities:
- Facilitate intake calls, providing customer service and support to callers.
- Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews.
- Provide exceptional client service experiences.
- Log and track both calls and requests while servicing clients by typing notes into our proprietary system.
- Address opportunities to maintain and improve business relationships with clients.
- Other duties as assigned.

Experience and Skills:
- Strong customer service skills.
- Experience with call center software and scheduling tools.
- Comfortable in a dynamic, fast-paced, and multi-line call center environment.
- Demonstrated proficiency in Microsoft Office Word and PowerPoint, with superior knowledge of Excel.




- Experience with Google Docs and Apple/Mac operating system is preferred.

Founded in 2005, tbo. is a general organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.
tbo. aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.
tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.
tbo. It is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a “follow the sun” format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima.
Certified under five separate international quality norms.
Join our gr

📌 Customer Service Associate (Buenos Aires)
🏢 Tbo
📍 Buenos Aires