We are hiring a Virtual Patient Concierge &

- Care Coordinator for a boutique private practice in the aesthetics, functional medicine, and sexual health industry. This is a Full-Time remote role for a Virginia, USA-based client.

The role is focused on delivering high-touch patient support, managing scheduling and EMR workflows, coordinating patient communications, and ensuring a seamless concierge-style experience from inquiry through appointment completion. The adecuado candidate is proactive, discreet, empathetic and confident discussing intimate health topics.

Key Responsibilities

- Serve as the first point of contact for calls, texts, emails, and portal messages, providing concierge-level patient support and service education
- Schedule, confirm, reschedule, and manage appointments, including accurate intake, consents, and documentation
- Use Symplast (EMR/CRM) to manage patient records, bookings, communications, and workflows
- Ensure correct provider assignment so charts and portal messages route appropriately
- Manage provider calendars, appointment availability, and scheduling workflows
- Set reminders and track labs, follow-ups, treatments, and other patient requirements
- Prepare daily schedules and next-day readiness, including confirmations and pre-visit instructions
- Follow up with patients regarding scheduling, forms, labs, follow-ups, and outstanding requirements
- Triage post-procedure and urgent messages, escalating to the clinical team per protocol
- Maintain accurate EMR/CRM documentation of patient interactions, appointments, and follow-ups
- Maintain strict HIPAA compliance, patient confidentiality, NDA, and security protocols
- Deliver a high-touch, discreet,



and professional experience when handling sensitive health topics
- Contribute to SOPs and the practice knowledge base to improve efficiency and consistency
- Collaborate with the founder and clinical team on workflow and patient-service improvements

Required Qualifications

- 2+ years of experience in patient coordination, medical front office, care navigation, medical scheduling, or concierge healthcare support within aesthetics/med spa, dermatology, urology/sexual health, plastic surgery, functional medicine, or related healthcare settings
- Hands-on experience managing appointments, EMR workflows, patient communications, and administrative processes in a medical environment
- Strong verbal and written English communication skills with a clear, professional phone presence
- Comfort and professionalism discussing sensitive sexual health topics using accurate clinical terminology
- Exceptional attention to detail, follow-through, organization, and task ownership in a fully remote setting
- Strong ability to work independently while following established clinical and administrative protocols

Preferred Qualifications

- Direct experience with Symplast (EMR/CRM) strongly preferred
- Experience in a high-touch concierge medical, aesthetics, or wellness environment
- Experience supporting high-profile or VIP clientele




- Hospitality, luxury service, or patient-experience background
- Experience working remotely with a U.S.-based medical practice
- Strong calendar management and administrative coordination skills

Required Skills &

- Tools

- Symplast EMR/CRM (strongly preferred) or comparable EMR/CRM platforms
- VoIP/call management systems and secure messaging tools
- Google Workspace or Microsoft 365 for documentation and scheduling
- Strong calendar management and digital organization skills

Schedule &

- Pay

- Full-Time position
- Monday–Thursday 10:00 a.m.– 6:00 p.m. EST
- Friday 10:00 a.m.–5:00 p.m. EST
- Fully remote role for a Virginia, USA-based client
- Pay ranges from R14,000 - R17,500 ZAR ( $935 - $1110) - dependent on experience
- Includes structured onboarding, HIPAA certification support if needed, and strong long-term growth potential

System Requirements

- Internet speed of at least 20 Mbps upload and download
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with microphone

Benefits

- Competitive pay rates
- Consistent hours and predictable workload
- Fully remote work with long-term potential
- Direct collaboration with the founder and clinical team, making a real impact
- Supportive and inclusive work environment
- Opportunity to grow alongside a high-touch, concierge-style practice

If you are passionate about delivering exceptional patient care, creating a seamless patient experience, and thrive in a high-touch, fast-paced environment, we’d love to hear from you.

📌 Virtual Patient Concierge & Care Coordinator (Argentina)
🏢 Cherry Assistant
📍 Argentina