We are looking for a Technical Support Engineer to provide technical support for communication and network equipment, primarily serving ISP customers. In this role, you will troubleshoot technical issues, perform equipment maintenance, deliver on-site customer support, and work closely with customers to ensure high-quality service. This position is adecuado for professionals with hands-on technical support experience in telecommunications, networking, or ISP environments.

The source JD emphasizes communication equipment support, troubleshooting, on-site service, ISP experience (preferred), English proficiency, and customer communication.

Responsibilities

Responsibilities and Attributions

- Provide technical support for communication and networking equipment.

- Troubleshoot and resolve hardware and network-related technical issues.

- Perform preventive and corrective maintenance on communication equipment.

- Deliver on-site technical support and customer service when required.

- Prepare technical reports and document troubleshooting activities.





- Communicate effectively with customers to understand issues and provide timely solutions.

- Recommend equipment maintenance solutions when appropriate.

- Collaborate with internal teams to ensure customer satisfaction and service quality.

Requisites And Qualifications

Requirements &

Qualifications

- Technical degree or equivalent experience in Telecommunications, Networking, Information Technology, Electronics, or related fields.

- Experience in Technical Support, Field Service, Network Support, or Telecommunications.

- Knowledge of communication and networking equipment.

- Experience troubleshooting network or communication equipment.

- ISP industry experience is preferred.

- Experience with PON/GPON/EPON or optical network equipment is a plus.

- Strong problem-solving and communication skills.

- Ability to work independently and visit customer sites.

- English proficiency is required.

Addtional Informations

📌 [ARGENTINA] Technical Support Analyst (Buenos Aires)
🏢 Fiberhome Brasil
📍 Buenos Aires