Bilingual Customer Support Specialist – Argentina (Remote)

Location: Argentina – Remote

Employment Type: Full-time

Please note: This position is exclusively open to candidates currently residing in Argentina.



- Company Description

AI Case Leads is a next-generation legal intake and case acquisition company that delivers verified, high-intent, signed personal injury cases to law firms using advanced artificial intelligence, machine learning, and real human verification. By combining AI-driven targeting, behavioral data, and compliant intake workflows, we identify, qualify, and convert accident victims into signed clients more efficiently than traditional lead-generation models. Each case goes through a rigorous multi-step verification process, ensuring that law firms receive ready-to-open, treatment-active cases rather than cold inquiries or generic internet leads.
1. Role Description

The Bilingual Customer Support Specialist will support law firms and prospective clients throughout the intake and case verification process. The specialist will handle inbound and outbound communications in both English and Spanish, answer questions, collect and verify case information, and accurately document all interactions in the company’s internal systems. This person will guide prospective clients through each step of the intake process,



provide a professional and empathetic experience, and escalate complex issues when necessary.

The role also involves collaborating with the operations and technology teams to share feedback, improve internal workflows, and ensure compliance with company procedures and quality standards.

1. Qualifications

- Currently residing in Argentina.
- Native or fluent Spanish.
- Advanced spoken and written English, with the ability to communicate confidently and professionally on calls.
- Previous experience in customer service, call center operations, legal intake, sales, or a related client-facing role.
- Strong communication and interpersonal skills, including empathy, active listening, and the ability to build trust with prospective clients.
- Experience handling inbound and outbound calls.
- Strong organizational skills and attention to detail.
- Ability to accurately collect, verify, and document information.
- Comfortable learning and working with online platforms, CRM systems, communication tools, and intake software.
- Ability to identify inconsistencies and follow structured verification procedures.
- Reliable internet connection and a professional remote-work environment.
- Familiarity with personal injury cases or legal services is a plus.

📌 Bilingual Customer Support Specialist (Argentina)
🏢 Ai Case Leads
📍 Argentina