Descripción de la vacante

Remoto: Teletrabajo

Head of Client Service Department in Latam (Remote)AiletHead of Client Service Department in LATAM (remote)AiletFull-time, remote workWe’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances.Ailet is a integral player collaborating with the strongest brands in the FMCG community.

We already worked with Walmart, Danone, Nestlé, Pepsi, Coca-Cola Andina, Heineken, Mars, Kraft Heinz, and P&G; etc. We have more than 30 clients worldwide in more than 25 countries. Currently we have a vacancy for a Head of Client Service Department in LATAM who will be responsible for building, implementing, and running a client-oriented service across Latin America.

Join us and work with the world's famous FMCG brands!The main areas of responsibility for the Head of Client Service Department in LATAM are the success of the Client at the SaaS stage. It includes, but is not limited to:Responsibilities- Building, implementing, and running a client-oriented service in LATAM division (fortune-500 class CPG/Retail clients);- Create & execute customer service strategy, implement modern professional practices/instruments to build strategic customer success, enabling the company's strategic growth in the region;- Provide and achieve customer success in utilizing Ailet solutions and services;- Promote client needs and concerns across departments.



Collaborate with stakeholders to effectively resolve client issues/escalations;- Own overall relationship with clients: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with Ailet solutions;- Manage service economy together with commercial division to reach division financial targets;- Build strong & effective relationships with related departments (product, tech & other) to reach current and long-term clients’ success;- Attract, develop, and retain top talent.

Train and engage to improve performance.Subordination to Chief Operation Officer.Requirements- Experience in implementation of customer-centric service approaches and strategies (B2B SaaS for enterprise clients);- Strong leadership, team management and communication skills.

- Financial acumen is required to manage budgets, allocate resources and develop cost effective service solutions.
- Proficiency in English & Spanish languages, Portuguese - nice to have.
- IT mindset (have the basic understanding about how the service works, what microservices are, databases etc.);- Experience in Start up and/or International service companies.We offer- Competitive payment (USD);- Work on international projects with multicultural teams;- Professional development: inside company Educational center, Corporate library, Performance management; Foreign language classes compensation;- The ability to work remotely.Job Types: Full-time, ContractContract length: 12 monthsPay: From $3,125,208.00 per monthRespirisAbout Superior Property Group:At Superior Property Group, we have been investing in rental properties for over 20 years. After experiencing dissatisfaction with traditional property management companies, we began managing our own properties and developed our systems from...

📌 Head of Client Service Department in Latam (Remote) (Buenos Aires)
🏢 Buenos Aires
📍 Buenos Aires