Job Overview:

We're looking for an experienced Holiday Let

Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

- Manage the day-to-day operations of UK holiday lets and serviced accommodation properties.

- Oversee Airbnb and Booking.com accounts.

- Manage our channel manager (Lodgify) to ensure calendars and listings remain accurate.

- Handle guest communication via chat and phone with professionalism and excellent customer service.

- Manage bookings and calendars across multiple platforms.

- Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up pricing.

- Coordinate maintenance requests and liaise with contractors and tradespeople.

- Schedule and manage cleaning teams to ensure properties are guest-ready.

- Oversee guest check-ins and check-outs.

- Maintain property compliance documentation, including Gas Safety Certificates, EICRs, insurance documents, and other required records.

- Monitor operations, identify process improvements, and help reduce operational costs.

- Utilize dynamic pricing tools such as PriceLabs (or similar).

- Manage guest messaging automation platforms such as ChargeAutomation.

Requirements:

- 3+ years of experience managing holiday lets, serviced accommodation,



or short-term rental operations (required)

Proven experience with:

- Airbnb

- Booking.com

- Lodgify or similar channel management software.

- Dynamic pricing tools (PriceLabs or equivalent).

- Guest messaging automation platforms (ChargeAutomation or similar).

- Excellent written and spoken English.

- Strong organizational and time management skills with the ability to manage multiple properties simultaneously.

- Ability to work independently with minimal supervision.

- Calm and professional when handling urgent situations, including guest complaints, maintenance emergencies, and lockouts.

- High attention to detail, especially regarding compliance, documentation, and operational accuracy.

- Comfortable using spreadsheets and reporting tools to monitor property performance and costs.

- Trustworthy and discreet when handling sensitive financial and owner information.

- A proactive, solutions-focused mindset that identifies problems and recommends effective solutions.

Why Join Us?

- Fully remote position.

- Work with a growing UK holiday let portfolio.

- Long-term opportunity with room for growth.

- Supportive and collaborative team environment.

- Opportunity to make a direct impact on operations and guest experience.

If you have the experience and operational mindset we're looking for, we'd love to hear from you.

📌 Operations Manager (Argentina)
🏢 CS Outsource
📍 Argentina