Position Summary

As a Business Analyst within the LATAM Commercial Technology team, you will play a key role in enabling world-class digital and CRM solutions that support our commercial operations. This position focuses on ensuring seamless integration and optimization of platforms that drive consumer engagement across the region.

You will be responsible for gathering and documenting business requirements,

validating UX/UI, and supporting configuration and testing activities to ensure successful delivery of CRM and digital solutions.

You will work closely with marketing teams, IT, and external agencies to implement consumer journeys, SEO strategies including tagging (Facebook and GA/GTM), while ensuring compliance with data governance and cybersecurity standards. The role requires strong analytical skills, attention to detail, and the ability to collaborate effectively in a dynamic environment.

KEY RESPONSIBILITIES

-  Own the end-to-end process of gathering, analyzing, and documenting business

requirements
-  Ensure all requirements follow the demand management process and align with
- LATAM governance standards, including Software Lifecycle Management (SLC)
-  Create detailed functional specifications and business process flows that

accurately reflect business needs and technical feasibility
-  Act as the primary liaison between business stakeholders, BRMs and technical

teams.
-  Collaborate with internal IT teams and vendors to support design activities

within Salesforce, coupon management systems.
-  Ensure seamless integration between platforms and compliance with data

governance and security standards
-  Validate user interface designs and user experience proposals, ensuring

alignment with usability best practices and business objectives.
-  Prepare and review test cases, coordinate defect resolution, and validate final

deployments.
-  Oversee Unit testing ensuring it is properly completed.
-  Oversee system integration testing (SIT),



user acceptance testing (UAT), and

ensure robust solutions are delivered.
-  Collaborate with solution integrators, external consultants, and internal

stakeholders to ensure timely and successful delivery of projects.
-  Ensure appropriate communication of project progress, changes, risks

management, next steps and milestones to the BRMs
-  Identify opportunities for operational efficiency and process automation.
-  Support the development of a 3 year strategic roadmaps identifying new

proposals (initiatives including requirements definition, business impact and financials)
-  Ensure adherence to best practices, standards, and guidelines
-  Promote sustainability and scalability of solutions across LATAM.
-  Release versioning prioritization per business needs.
-  Gain and keep a good understanding of business strategies.
-  Stay abreast of industry trends in the business and technology.
-  Ensure understanding of proper best practices, standards and guidelines that

apply to the business.
-  Assist the business during the tracking of benefits after projects implementation.

SKILLS  Strong communication and influence skills, logical thinking, good leadership and management skills, decision making and problem-solving abilities

 Demonstrates curiosity and proactivity, with the ability to ask the right questions to gain a comprehensive understanding of priorities and anticipate potential risks.

 Highly structured, solution-oriented

 Strong teamwork and interpersonal skills and ability to communicate with all management levels

 Strong ability to collaborate with senior leadership, senior technologists, and project managers to define business process issues, analyze operational efficiencies, implement creative solutions and measure delivery results

 Strong written and verbal communications skills and the ability to translate business needs into complex technical concepts – Solo para Down

 Outstanding English skills (B2 level minimum)

📌 Sr. BA (Argentina)
🏢 Balloon Group, a FastForward.ai
📍 Argentina