Elevate your career as a

Customer Specialist L1

and join a dynamic, innovative team at Aditi Consulting. Our track record of deploying top-tier professionals has earned us recognition among America’s fastest-growing companies. As we continue to expand, seize the opportunity to grow and thrive in a supportive and forward-looking environment.

Main activities and responsibilities of the role:

Provide L1 customer support by managing basic tickets and resolving straightforward issues.

Ensure clear, proactive, and timely communication with customers throughout the incident lifecycle.

Track and document incident tickets and standard service requests following established procedures.

Perform initial triage to assess priority, impact, and next steps for each case.

Work toward achieving First Call Resolution (FCR) by resolving inquiries at the first point of contact whenever possible.

Monitor Average Handling Time and follow best practices to ensure efficient case management.

Help maintain Ticket Volume performance by responding promptly and staying organized.





Contribute to high Customer Satisfaction Scores (CSAT) through empathy, clarity, and quality service.

Ensure compliance with Service Level Agreements (SLA) by meeting resolution timeframes and escalation standards.

Collaborate with cross-functional teams as needed to support issue resolution and continuous improvement.

What you will need to be successful:

Excellent soft skills, including punctuality, anticipation of unforeseen events, and smooth communication of updates.

Intermediate experience managing basic tickets and resolving simple issues.

Basic knowledge of incident tracking and standard service request processes.

Basic understanding of triage flows.

Knowledge of key L1 metrics and concepts:

First Call Resolution (FCR)

Ticket Volume

Customer Satisfaction Score (CSAT)

SLA Compliance

Opportunity to work on projects worldwide

Medical and life insurance

E-learning platforms and training plans

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📌 Customer Support (Buenos Aires)
🏢 Aditi Consulting
📍 Buenos Aires