Vendor Manager Core Business Services Requisition # BUE002BN Post Date 5 days ago Vendor Manager **EY Technology:** Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 325,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.
Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. **EY Technology** supports our technology needs through three business units: Enterprise Technologyprovides reliable, secure and resilient technology services and solutions to support our 325,000 EY colleagues. Enterprise Technology is at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure. Client Technologyseeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. Client Technology is at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. Information Securitytakes a proactive approach to protecting EY’s brand through robust technical security controls, a clearly defined security strategy and ongoing compliance and incident management programs designed to detect and protect against increasingly sophisticated threats against the organization. **The opportunity** Vendor Management of Microsoft is a critical role for EY Technology to ensure that the contractual framework with Microsoft has the appropriate controls and processes in place to reduce risk, improve vendor performance, and optimize contract value and help build the strategic partnership with Microsoft to differentiate EY in the market, drive digital transformation at EY, increase collaboration and productivity, and showcase Microsoft technologies. **Yourkey responsibilities** In line with EY’s Next Wave strategy, EY manages key 3rd party IT services within the Global Vendor Management Organization (GVMO). GVMO scope includes vendor governance, contract management, and relationship management for high value technology and managed services delivered by Strategic IT Vendors. The key objective of the GVMO and this role is to maximize value and prevent value leakage from vendor relationships and contracts. Value leakage refers to all circumstances where EY is failing to extract the maximum strategic or commercial value from a third-party relationship or contract. The Vendor Manager will report directly to the Microsoft Vendor Management Lead in GVMO. The position has global scope and is accountable and responsible for its assigned vendor relationships included but not limited to Microsoft. The successful candidate works independently towards achieving outcomes (not tasks) within an established GVMO framework and under minimal guidance. The Vendor Manager will be accountable for assigned responsibilities, such as; performance management, support management, deliverables and obligations tracking, customer satisfaction surveys, vendor metrics, executive and operational reporting, global contract inquiries, invoice management, and escalation management. The Vendor Manager will also contribute to building out the GVMO vendor management function and tools throughout the enterprise. + Supportingthe Microsoft Vendor Manager Lead in contract management, financial management,relationship management, performance management, issue management, vendorsupport management, annual contract renewals, deliverable and obligationtracking, executive and operational vendor reporting, and other governanceactivities + Buildingrelationships of value with Microsoft account teams to ensure vendor is meetingexpectations + Monitoringand reporting vendors’ service performance against criteria + Oversight ofvendor service reviews and service improvement and innovation plans asnecessary + Maintain lineof sight to vendor by delivering consistent vendor scorecard and reporting tokey stakeholders Acting as a subject matter expert, the Vendor Manager will be responsible for proactively leading the completion of multiple complex activities and guiding EY Technology and Microsoft in the use of appropriate procedures, techniques, and tools to meet organizational goals and objectives. The candidate will interface with EY Technology Key Leaders and Service Owners, Procurement, Legal, Microsoft and other personnel to develop and maintain the relationships needed to apply EY Technology’s operational and strategic partnership goals in accordance with the GVMO framework. **Skillsand attributes for success** + Excellentmanaging vendor service level and support agreements + Strongmethodical, detailed, and quality approach + Strongleadership attributes + Excellentreliability and accountability + Excellentbusiness and IT industry awareness + Excellentanalytical skills **Toqualify for the role you must have** + Bachelor’sdegree or equivalent work experience + Extensiverelevant experience with Microsoft licensing and services contracts and otherrelevant enterprise software and services vendors + Excellentwritten and verbal communication skills + Experience invendor management of software or cloud services agreements + Experienceworking in a multicultural global environment **Ideally,you’ll also have** Incumbent will have significant autonomy within the role; the degree of decision making will be aligned with the Lead Vendor Manager. Will also need to balance competing priorities from the stakeholders. **Whatwe look for** We are looking for passionate, driven, and hard-working individuals who have proven expertise in vendor relationship, performance management, and contract management. **Whatworking at EY offers** We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: + Support,coaching and feedback from some of the most engaging colleagues around + Opportunitiesto develop new skills and progress your career + Thefreedom and flexibility to handle your role in a way that’s right for you _EYis committed to being an inclusive employer and we are happy to considerflexible working arrangements. We strive to achieve the right balance for ourpeople, enabling us to deliver excellent client service whilst allowing you tobuild your career without sacrificing your personal priorities. While ourclient-facing professionals can be required to travel regularly, and at timesbe based at client sites, our flexible working arrangements can help you toachieve a lifestyle balance._ **AboutEY** As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things , however long you stay, theexceptionalEY experience lasts a most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. **If you canconfidently demonstrate that you meet the criteria above, please contact us assoon as possible.** **Joinus in building a better working world.** **Applynow.**
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