[RY-094] Success Guide

[RY-094] Success Guide

15 sep
|
Salesforce
|
Buenos Aires

15 sep

Salesforce

Buenos Aires

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.



Job Category



Customer Success Group



Job Details



The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.



Responsibilities



- Deliver 1:1 & 1:M Success Programs



- Action Best Practice Insight



- Product Education



- Technical Advice



- Adoption Guidance



- Accelerate Feature Adoption



- Drive Guided Success Engagements



- Support Success Teams





Preferred Qualifications & Skills



- BA/BS degree or relevant job experience



- Minimum 2 years related to customer services



- Proven ability to manage time and prioritize activities while performing effectively under pressure



- Working knowledge of core business processes (Sales, Marketing, Service, Troubleshooting)



- Comprehension of project management methodologies, business analysis, change management, user adoption, release management, and governance



- Working knowledge of the overall Salesforce platform suite and applications



- Proven success leading customer-facing presentations and engagements



- Able to handle objections, prioritize customer issues and assist with manager and colleagues to effectively drive resolution.



- Fluent Portuguese (Must).



Benefits & perks



- Employee Stock Purchase Program

- Health Insurance for the family group

- Wellness and Education Reimbursement

- Parental Leave

- Childcare subsidies

- And more!



At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.



and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.



Salesforce welcomes all.



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Posting Statement



At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.



and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org.



Salesforce welcomes all.

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