Marketing Cloud Success Manager V-703

Marketing Cloud Success Manager V-703

15 sep
|
Salesforce
|
Buenos Aires

15 sep

Salesforce

Buenos Aires

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.



Job Category



Customer Success Group



Job Details



Marketing Cloud (MC) is Salesforce’s leading marketing platform for consumer engagement at scale that helps customers know consumers, engage them and personalize their

experience across everything. Our Success Management team supporting Marketing Cloud is dedicated to ensuring customer success on the platform via expert support, systems and

engagement. The team is currently looking for a passionate Salesforce Marketing Cloud technical expert to help ensure the technical success of our customers.







The Technical Success Manager (SM) is ultimately responsible for the success of select Salesforce MC customers. As their Trusted Technical Advisor, the SM ensures that the

customers leverage Marketing Cloud to its fullest advantage - and the customers’ ultimate success!





Your Impact:





As a Success Manager on our team, you will forge long-term relationships with your customers; develop a technical understanding of their Salesforce MC implementation; and help them leverage

Salesforce for solutions. You will provide expert knowledge and technical best practices on how to configure, maintain and manage their array of Salesforce systems.





Your Responsibilities:



・Partner with fellow SM and Account Executives (AE) in managing Salesforce MC customers.

・Develop relationships with key business and IT stakeholders and become an expert on customers’ implementations of Salesforce, understanding top business goals and requirements.

・Leverage Salesforce product and platform expertise to provide relevant technical recommendations on solutions and enhancements specific to customer’ business needs.

・Monitor and identify trends in Salesforce adoption and utilization, Premier Success Plan adoption and utilization, and provide guidance to customers as part of annual TechnicalSuccess Reviews.

・Onboard customers to the Premier Success Plan service and ensure Release Readiness.

・Ensure prompt and complete resolution of technical challenges and business issues that have been escalated and coordinate with internal teams (Sales, Technical Support, ProductManagement or R&D;) to meet customer needs while you effectively manage customer expectations.

・Provide timely accounts or issue executive summary status reporting both to customers and management.

・Identify and collaborate with internal teams to reduce renewal risks for customers’ Premier Success subscriptions.

・Advocate customers’ product feature priorities within Salesforce.

・Contribute internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject MatterExpert (SME) for specific technical or process areas.



Required Qualifications:





・Bachelors’ Degree or Relevant Job Experience

・High-level fluency in English (Reading, Writing and Speaking).

・8+ years relevant work experience in one or more of the following: technical support; account management; project management or consulting -- ideally with CRM or related applications (i.e. ERP systems) in a SaaS environment.

・Deep technical knowledge of Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem.

・Knowledge of multi-org implementation best practices and strategies.

・Experience dealing with large scale and technologically complex accounts which are constantly challenging product capabilities.

・Navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.

・Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization (including executive and C-level).

・Ability to prioritize, multi-task, and perform effectively under pressure.

・Aptitude for both analysing technical concepts and translating them into business terms, in addition to mapping business requirements to technical features.

・Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.

・Thorough familiarity with database, application and network technologies used in CloudComputing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy, etc.).

・Knowledge of the software development process and of software design methodologies(coding experience is not required, but may be useful)

・Flexibility for occasional travel (20%).



Competitive Benefits



- Employee Stock Purchase Program

- Catered lunch in the office 3 days a week

- OSDE 410 for the family group

- Wellness and Education Reimbursement

- Unlimited PTO

- Parental Leave

- Bimonthly salary inflation reviews

- Childcare subsidies

And more!





About 

Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our “more human, less corporate” culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?



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Posting Statement



At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.



and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org.



Salesforce welcomes all.



Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this



Posting Statement



At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.



and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org.



Salesforce welcomes all.

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