The Senior Analyst serves as the reporting, analytics, and operational support subject matter expert for the Client Matter Management (CMM) portfolio. The role delivers reporting and analytics solutions, supports business operations, and analyzes business processes, contributes to solution enhancements, and provides functional expertise across Intake, Conflicts, Terms, AML, Time and related platforms.
Main responsibilities
- Serve as a trusted functional resource for the technology team, business users and provide guidance, troubleshooting and operational support.
- Partner with business stakeholders, process owners, product managers and leadership teams to analyze business processes and translate requirements into practical solutions.
- Lead reporting discovery, requirements workshops, dashboard design discussions and stakeholder walkthroughs for strategic and operational reporting initiatives.
- Design, develop, enhance and maintain Power BI dashboards, reports, scorecards, KPIs and executive reporting views that enable data-driven decision-making.
- Support production operations,



incident management, root cause analysis and issue resolution.
- Conduct business process analysis and identify automation and continuous improvement opportunities.
- Coordinate UAT, validation, deployment support and release readiness activities.
- Participate in release planning, testing, deployment validation and post implementation support.
- Provide end user support and coordinate escalations with technical teams and vendors.
- Monitor system health, adoption and support metrics and recommend corrective actions.
- Collaborate with Application Engineers, Developers, Database Administrators, Data Engineering and Business Intelligence teams to resolve issues and deliver enhancements.
- Contribute to CMM strategic initiatives, special projects and continuous improvement efforts where reporting, analytics and business insight are required.

Technical skills, qualifications and experience

📌 Sr. Analyst, Client Matter Management Solutions (Buenos Aires)
🏢 Baker & McKenzie Rechtsanwaltsgesellschaft mbH
📍 Buenos Aires