How We Work:
At Proofpoint you’ll be part of a integral team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role and the Team
Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint’s positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment. This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking,
coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Strong communication skills are essential.
Your day-to-day
- Work collaboratively with cross-functional teams to ensure an exceptional customer experience
- Hire, on-board, coach and develop the best product support engineers in the industry
- Drive customer escalations to resolution by leading and engaging with customers directly.
- Manage the overall health of the case queue and phone coverage
- Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.
What you bring to the team
- BS Degree in a technical curriculum or equivalent.
- 4 + years’ experience successfully leading a product support team
- Proven track record of managing top talent and fostering their growth
- A record of creating a team environment with high employee
📌 Manager, Product Support Engineer (Córdoba)
🏢 Proofpoint
📍 Córdoba
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.