Ecolab is seeking a Lead Customer Service Agent I to join our team in Buenos Aires - General Business Services. As a Lead Customer Service Agent I, you’ll use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence. Supporting Key Distributor accounts, you’ll provide advanced operational and customer service support for high-volume, strategic accounts. You’ll partner cross-functionally with Planning, Control Tower, Transportation, Sales, and other teams to proactively identify and resolve order, inventory, availability, and delivery issues while helping maintain strong customer service levels and Case Fill Rate performance. In the absence of a supervisor, you’ll step in to provide direction and maintain service continuity.

How You’ll Make an Impact:
- Provide advanced-level support across multiple divisions and business units
- Maintain and update customer data in Order Entry, Order Processing, and SAP systems
- Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions




- Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction
- Support and train Customer Service Agents and Senior Agents, especially in the absence of a supervisor
- Escalate complex issues to appropriate internal teams and help determine message urgency
- Collaborate cross-functionally to ensure customer needs are met efficiently and effectively

Key Account & Supply Chain Support
- Partner closely with Planning, Control Tower, Transportation, and other cross-functional teams to proactively identify and resolve order, inventory, and delivery issues
- Research and resolve ATP discrepancies, inventory mismatches, order allocation issues, and other system or supply-related exceptions that may impact customer orders
- Proactively monitor customer orders and product availability to identify potential service risks and drive resolution before they impact the custo

📌 Lead Customer Service Agent I (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires