Pre-sales Support: Collaborate with the sales team to identify opportunities, design technical solutions based on the company’s products, participate in customer meetings, and conduct detailed technical demonstrations (demos).
- Post-sales Support: Document proposed solutions and ensure their proper implementation, assisting the customer through the transition and solving any technical inquiries that may arise.
- Solution Design and Documentation: Create customized technical solutions for each customer and document them to ensure clarity in implementation, aligning customer expectations with our capabilities.
- Collaboration with Internal Teams: Maintain close relationships with product and technical teams to communicate customer feedback and needs, contributing to the continuous development of the platform.
- Presentations and Training: Conduct demos, presentations, and training sessions for both customers and internal teams, ensuring that everyone fully understands and leverages the products and services.
Requirements
Previous experience in a Sales Engineering, Solutions Architect, or similar technical-commercial role.
Exceptional communication skills and the ability to explain technical concepts to non-technical audiences.
Experience in creating technical solutions and detailed documentation.
Knowledge in payments.
Plus: issuing and remittances.
Fluent in English and Spanish (both written and spoken).
Ability to work with multidisciplinary teams and manage multiple projects simultaneously.
Customer-oriented mindset, with problem-solving skills and attention to detail.
ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.
Hard Skills
Technical Documentation
Solution Design
Payments Knowledge
Issuing and Remittances
Soft Skills
Problem-Solving Skills
Attention to Detail