Description

Position at Ookla

The Opportunity:
We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.
We foster a versátil, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Key Responsibilities:
- Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
- Lead adoption and usage,



and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
- Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
- Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
- Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
- Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
- Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
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📌 Customer Solution Manager (Argentina)
🏢 Ookla
📍 Argentina