Description
The role is within Integral Merchant Operations (GMO). The team supports American Express merchant acquisition across European markets, playing a key role in enabling new merchants to accept American Express by managing the operational setup process following the execution of commercial agreements.
This role is responsible for supporting the end-to-end merchant setup process, including the comprehensive review and validation of commercial agreements and supporting documentation to ensure accuracy, completeness, and alignment with established requirements.

Responsibilities
- Perform comprehensive reviews and validation of commercial agreements and supporting documentation to ensure completeness, accuracy, and alignment with established requirements.
- Identify documentation gaps or inconsistencies and partner with internal and cross-functional teams to resolve them in a timely manner.
- Accurately capture and maintain merchant information across American Express systems, ensuring high standards of data quality and operational excellence.




- Manage assigned cases efficiently, balancing productivity, accuracy, and quality while meeting established service levels and operational targets.
- Build strong relationships with internal partners and cross-functional stakeholders, providing effective support throughout the merchant setup process.
- Contribute to a culture of continuous improvement by identifying opportunities to simplify processes, enhance controls, and improve the overall merchant onboarding experience.

Qualifications
- Advanced proficiency in written and spoken German and English is required.
- Availability to work Monday through Friday. Flexibility is required.
- Strong attention to detail and ability to review documentation accurately and thoroughly.
- Ability to work effectively in a fast-paced, structured, and metrics-driven environment while managing multiple priorities.
- Strong organizational, analytical, and problem-solving skills, with the

📌 GMO - Merchant Onboarding - Customer Care Professional with advanced German and English skills (Buenos Aires)
🏢 American Express
📍 Buenos Aires