You will lead the day-to-day and strategic delivery of Amenity Services, covering client-facing conference centre operations, meeting space governance via EMS, and dining/F&B; services. You will partner closely with internal stakeholders across AV/technology, Security, Facilities, Catering, Events, and third-party vendors to ensure consistent service standards, strong controls (safety, security, data protection), and measurable business results (KPIs, utilization, cost discipline). This role is 100% onsite at our Centro Empresarial Núñez office, and candidates should send their CV in English.
Job Responsibilities
Service Delivery & Client Experience
You will lead client, conference centre, and dining operations by implementing general standards and procedures to deliver consistently high service.
You will maintain a proactive, solution-oriented approach to daily operations, prioritizing safety and security.
You will manage and resolve client feedback promptly and professionally, escalating and closing issues through to resolution.
Governance, Tools, and Performance Management




You will own the EMS room booking process to ensure space availability, optimized utilization, and business continuity.
You will produce and share performance metrics (e.g., meeting space utilization, visitor statistics, sales trends) to inform decisions and improve outcomes.
You will drive KPI performance across services, ensuring excellence in menu offerings and overall program effectiveness.
Vendors, Budget, and Continuous Improvement
You will run vendor governance through business reviews, corrective actions, renewals, and RFP support to improve dining services and offerings.
You will own budget planning and forecasting, productivity targets, and cost optimization while protecting service integrity.
Required Qualifications, Capabilities and Skills.
Degree in Hospitality or a related field; experience in 5-star hotels, event planning, and F&B; environments.
Proven leadership in team management,

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