About the Company

The company is a leading provider of enterprise-grade attribution and marketing tracking software. Their SaaS suite empowers performance marketing teams worldwide to optimize ROI across affiliate, partner, and paid marketing channels. With headquarters in Los Angeles and offices across the UK, Canada, and Europe, the company focuses on delivering results-oriented marketing tools, capturing customer interactions like clicks, calls, form submissions, and website behavior.

About the Role

As an Onboarding Specialist, you will ensure new clients are successfully onboarded onto the SaaS platform. You will be responsible for providing technical guidance, troubleshooting issues, and ensuring clients can use the platform to its fullest potential. This role requires a strong understanding of technical concepts related to system integrations and SaaS platforms.

Please note: This position is based in our client's new Recoleta office and requires full-time, in-office presence.

What You’ll Do

- Serve as the primary point of contact for new clients, guiding them through the onboarding process and ensuring a smooth experience.
- Conduct tailored training sessions to help clients understand the platform’s capabilities, including integration and technical workflows.
- Assist clients with configuring system integrations, troubleshooting technical issues, and resolving operational challenges.
- Collaborate with cross-functional teams (development, support, and customer success)



to ensure client requirements are met effectively.
- Provide support with system setup, data migration, and basic configuration tasks.
- Continuously gather feedback and suggest improvements to streamline the onboarding process.

Requirements

What You’ll Bring:

We are looking for candidates with a blend of technical and customer-facing experience. You will need the following:

- API Knowledge: Experience in configuring and troubleshooting API connections, with the ability to understand how systems communicate with each other.
- Technical Problem-Solving: Strong troubleshooting skills to resolve integration and system issues, particularly related to data transmission and system configuration.
- SaaS Expertise: Familiarity with SaaS platforms and understanding of how cloud-based applications are deployed and managed.
- Customer Success Skills: Proven experience in customer success/support/onboarding, particularly in training, and support roles in technical environments.
- Collaboration: Excellent communication skills and the ability to work closely with both technical and non-technical teams.
- Adaptability: Ability to quickly learn new tools and technologies, and adapt to evolving technical requirements.

Benefits

What We Offer:
- Competitive salary in USD.
- Contract-based position (monotributo).
- Opportunity to work with a leading technology company in the SaaS industry.
- Full-time, on-site position at the Recoleta office (5/2 from 9 am to 6 pm).

📌 Onboarding specialist (Recoleta)
🏢 GENTY Recruitment
📍 Recoleta