31 ago
|
CSG
|
Buenos Aires
About CSG Inc.
CSG Inc. is a Managed IT Services Provider (MSP) delivering enterprise-grade IT management, cloud engineering, cybersecurity, and strategic consulting to small- and medium-sized businesses across the United States. We serve clients across diverse industries, including finance, healthcare, manufacturing, wholesale, and food & beverage. Our mission is to handle the complete technology lifecycle so our clients can focus entirely on driving their business forward.
Role Overview
We are seeking an experienced Senior IT Specialist based in Argentina to serve as a core technical anchor and project lead for our cloud, identity, endpoint, and cybersecurity operations. In this role, you will lead end-to-end technical initiatives—architecting and deploying new Microsoft 365/Azure environments, taking over and remediating legacy client infrastructures, building custom Intune kiosk profiles, managing Google Workspace, optimizing licensing, and responding to complex security incidents.
Beyond hands-on engineering,
you will act as the primary technical point of contact and project manager on complex client projects. You will interface directly with senior client leadership, evaluate and coordinate with third-party vendors, present analytical reports, and deliver proactive infrastructure roadmaps. Additionally, you will handle Tier 3 escalations and assist the broader team with Tier 1/2 ticket overflow during peak volumes.
Key Responsibilities
- Technical Project Management & Client Leadership: Serve as the primary technical contact and project manager for complex client onboardings, infrastructure overhauls, and cloud migrations. Lead project scoping, timeline management, milestone tracking, and direct status communications with senior client staff and executive management.
- M365 Tenant Architecture & Licensing: Build, configure, and secure new Microsoft 365 tenants from the ground up. Audit, assign, and optimize Microsoft 365 licensing tiers (Business, Enterprise,
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