We are seeking a Lead GenAI Engineer to architect, develop, and manage agentic AI solutions on Amazon Bedrock AgentCore as part of a contact center transformation initiative. The consultant will lead the implementation of multi-agent workflows, craft LLM-driven conversational experiences, and connect these solutions with Amazon Connect.

Responsibilities

Architect and build multi-agent workflows on Amazon Bedrock AgentCore to coordinate complex, automated business operations
Develop agentic AI systems that leverage tool use, memory handling, and orchestration techniques to support autonomous, context-driven agent actions
Craft prompt engineering approaches and context assembly methods tailored for large-scale production environments
Connect agentic AI functionality with Amazon Connect contact center workflows to strengthen customer interaction automation
Build LLM-driven applications powered by Amazon Bedrock foundation models to deliver robust, scalable generative AI features
Construct RAG (Retrieval-Augmented Generation)



pipelines and knowledge base connections to keep model outputs accurate and current
Create and launch conversational AI experiences for customer-facing platforms, ensuring smooth and intuitive interactions
Establish guardrails, safety mechanisms, and compliance protocols to support responsible and secure AI usage
Roll out solutions through AWS serverless offerings, such as Lambda, Step Functions, and API Gateway, to construct efficient and scalable architectures
Develop evaluation frameworks to consistently monitor model and prompt performance and confirm readiness for deployment
Set up observability tools and fine-tune solutions for optimal cost and latency in live environments
Partner with customer stakeholders to collect requirements, incorporate feedback, and refine solutions across the project timeline

Requirements

At least 5 years of relevant experience in AI/ML engineering positions
A minimum of one year of experience leading and oversee

📌 Lead GenAI Engineer (Argentina)
🏢 EPAM Systems
📍 Argentina