Hi there! We are South and our client is looking for a Operations Manager!

Note To Applicants

- Eligibility: This position is open to candidates residing in Latin America.

- Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

- Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

- Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.

- Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. ?

About The Role

We are looking for a Operations Manager to provide operational and systems support to on-site property management teams across multiple communities.

This role will focus on two key areas: move-out and security deposit processing and property management systems support. You will ensure move-out statements and security deposit dispositions are accurate, completed on time, and aligned with applicable state requirements.

You will also serve as a key resource for on-site teams, helping troubleshoot property management software, resolve system-related issues, and support day-to-day operational processes.

The idóneo candidate is highly organized, detail-oriented, responsive, and comfortable working independently while supporting multiple properties and teams.

Responsibilities





- Process move-out statements and security deposit dispositions accurately and within required deadlines.

- Manage resident disposition statuses within property management software, from move-out notice through final ledger reconciliation and write-off.

- Ensure security deposit dispositions comply with applicable state requirements and deadlines.

- Provide timely support to on-site teams regarding property management software issues and system-related questions through email, Microsoft Teams, SharePoint, or similar platforms.

- Troubleshoot system issues independently and escalate recurring or complex issues when necessary.

- Perform systems administration tasks within property management platforms as directed by leadership.

- Support Collections teams by researching and resolving past-resident disposition discrepancies.

- Handle questions and issues related to resident screening and property management platforms, coordinating with vendors when needed.

- Submit insurance or deposit-related claims on behalf of properties and ensure all required information is accurate and complete.

- Post applicable refunds or adjustments to resident ledgers.

- Maintain accurate documentation and records related to move-outs, support requests, claims, and system activity.

- Identify process gaps, recurring system issues, and potential compliance risks and communicate them to leadership.





- Collaborate with property teams, Collections, operations, and other internal stakeholders to resolve issues efficiently.

- Help establish and improve centralized processes, workflows, and tracking systems.

Key Requirements

- 2+ years of multifamily property management experience, ideally in a Community Director, Assistant Community Director, Property Manager, or similar role.

- Strong understanding of residential property management operations.

- Experience working with property management software and the ability to learn new systems quickly.

- Working knowledge of security deposit dispositions and move-out processes.

- Ability to accurately apply state-specific requirements across multiple jurisdictions.

- Exceptional attention to detail, particularly when handling financial information, resident records, and documentation.

- Ability to troubleshoot problems independently and escalate issues appropriately.

- Comfortable managing multiple requests and priorities in a fast-paced environment.

Nice to Have

- Experience with Entrata or similar property management software.

- Experience with Snappt, LeaseLock, or comparable property management platforms.

- Experience supporting centralized, regional, or multi-property operations.

- Experience working with Collections or resident account reconciliation.

- Experience with systems administration or operational support.

- Bilingual in English and Spanish.

Schedule: Monday to Friday, Arizona business hours (9:00 AM–5:00 PM MST).

Compensation: USD salary

Location: 100% remote opportunity

If this opportunity sounds good to you, send us your resume!

📌 Operations Manager (Mendoza)
🏢 Ottomatik.io
📍 Mendoza